Phonext – Warranty Policy

Effective date: 12/01/2026
Trading name: Phonext
Legal entity: Daolio Solutions Ltd
Company Number: 15123669
Registered office: 1 College Yard, 56 Winchester Avenue, London, NW6 7UA, United Kingdom
Contact email: info@phonext.co.uk

1. Warranty Overview

Phonext provides warranty for Apple devices sold through our channels. Warranty coverage may vary based on device condition:

• New sealed devices: covered by Apple's Limited Warranty (12 months)
• Other devices: covered by Phonext Commercial Warranty (12 months)

2. Apple Limited Warranty

New sealed Apple products include Apple’s Limited Warranty, which covers manufacturing defects for 12 months from activation. Apple may provide repair or replacement at its discretion. Apple’s warranty terms apply and may be accessed via Apple Support.

3. Phonext Commercial Warranty

Devices not covered by Apple’s Limited Warranty include a 12-month Phonext Commercial Warranty covering hardware defects unrelated to misuse.

4. Exclusions

Warranties do not cover:

• accidental damage (drops, water, impact)
• software tampering or jailbreak/root
• modifications not authorised by Phonext or Apple
• loss or theft
• cosmetic damage not affecting functionality
• damage caused by accessories or chargers not compliant with regulations

5. Dead on Arrival (DOA)

If a device is DOA (non-functional upon receipt), customers must notify Phonext within 48 hours with supporting evidence.

6. Proof of Purchase

Warranty claims require proof of purchase and IMEI/serial verification.

7. Ownership Condition

Devices under deferred payment agreements may require fulfilment of payment prior to permanent unlock or transfer of ownership. Warranty remains valid during the fulfilment period.

8. Warranty Remedies

Phonext may provide repair, replacement or partial/total refund (only when repair/replacement are unavailable).

9. Customer Support

Warranty claims may be initiated via: info@phonext.co.uk