Privacy Policy

Phonext – Privacy Policy

Effective date: 12/01/2026
Trading name: Phonext
Legal entity: Daolio Solutions Ltd
Company Number: 15123669
Registered office: 1 College Yard, 56 Winchester Avenue, London, NW6 7UA, United Kingdom
Contact email: info@phonext.co.uk

1. Introduction

This Privacy Policy explains how Phonext (Daolio Solutions Ltd) collects, uses and protects personal data of customers in accordance with UK GDPR and the Data Protection Act 2018.

2. Data Controller

Daolio Solutions Ltd is the data controller responsible for processing personal data.

3. Data Collected

We may collect:

  • identification data (name, contact details)
  • communication data (messages, call records)
  • device and order details
  • payment-related information (no full card details stored)
  • technical data such as IP address and device information

4. Legal Bases

We process personal data based on:

  • performance of a contract
  • legitimate interests (customer support, fraud prevention)
  • legal obligations
  • consent where required (e.g. marketing communications)

5. Purposes of Processing

Data is processed for:

  • processing and fulfilling orders
  • delivery and collection arrangements
  • warranty and after-sale support
  • customer communication (including via WhatsApp Business)
  • fraud prevention and security
  • legal and regulatory compliance

6. WhatsApp and Third Parties

When customers contact us via WhatsApp Business, WhatsApp (Meta Platforms) may also process data as an independent controller. Customers should review WhatsApp’s own privacy terms. We may share limited data with service providers (e.g. logistics, IT, payment processors) strictly for service provision.

7. Data Retention

Personal data is kept only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.

8. Data Subject Rights

Customers have the right to:

  • access their data
  • request correction
  • request deletion (where applicable)
  • restrict or object to processing
  • data portability
  • lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Security

We implement appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

10. Contact

For privacy-related requests, customers may contact: info@phonext.co.uk